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Best Imports Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at helpdesk@jellybelly-uk.com. All your personal information is treated with strict confidentiality and we will not sell or pass it on for any reason. We use this information for internal purposes only and to better understand our customers.
NB. All deliveries will require a Signature upon Receipt
If you are regularly not in during the day please stipulate a work address as parcel re-direction to a new address will incur an additional charge.
Mainland UK Delivery:
Flat rate of £5.50 using Interlink 24 hr Business courier service.
We endeavour to ship within 5 working days of order receipt Monday-Thursday only, however during festive seasons this may take longer, please order extra early at these times to ensure you are not disappointed.
- Mainland orders over £50.00 FREE Delivery
Offshore UK Delivery:
Flat rate of £14.00 using Parceline 2 day courier service
Offshore UK covers:
- Isle of Man
- Channel Islands
- Scilly Isles
- Isle of Wight
- Scottish Islands, ( including Hebrides, Orkney, Shetland)
- N.Ireland
We endeavour to ship within 5 working days of order receipt Monday-Thursday only, however during festive seasons this may take longer, please order extra early at these times to ensure you are not disappointed.
- Offshore orders over £100 FREE Delivery
All orders can be tracked online and require a signature upon delivery.
NB. Interlink is a 24 hr service (except for the more remote areas of NW & Western Scotland and including the following postcodes: KW1-3, KW5-14, IV3, IV21-28, HS1-8, PH31-44).
Parceline is a 2 day service.
These delivery times are from when we ship your order, NOT from receipt of order.
Delivery Schedule:
We will try and deliver your order as soon as possible. You will normally receive your order within 7 days, usually sooner. Please note that all orders will require a signature upon receipt. We cannot take responsibility of late deliveries caused by no signatory being available. Please bear this in mind when ordering - you may prefer to have your order delivered to your work address for instance...
Taste Bud Club Memberships & Renewals
Taste Bud Club Memberships & Renewals not accompanied by stock orders to the same address will be sent out by Royal Mail First Class post.
30 day Refund Policy:
If for any reason you are unhappy with a purchase made from us, you can return it to us in its original condition within 30 days of the date you received it. Use the Returns form & label following the simple instructions stated. This form is sent out with each order. If you lose this form please contact us on 0800 018 4416 for advice. We will refund by cheque within 14 days - please note we do not refund direct to card as we do not keep your card details after your order has been processed and sent. Your statutory rights are not affected.
Order Cancellations:
You may cancel your order up until the point we ship by Telephoning us on 0800 018 4416. After that you will be required to return the order at your own cost whereupon we'll issue a cheque for the full initial amount. We will refund by cheque within 14 days - please note we do not refund direct to card as we do not keep your card details after your order has been processed and sent. Your statutory rights are not affected. Please note: that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error.
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