Ordering

Making a Purchase

Best Imports Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at helpdesk@jellybelly-uk.com. All your personal information is treated with strict confidentiality and we will not sell or pass it on for any reason. We use this information for internal purposes only and to better understand our customers.

Order Tracking

Once you have placed your order you will receive an automated order confirmation by return. Keep this safe as it will contain a unique order number which we will ask you for should you need to contact us.

When we ship your order you will receive a further email from us advising you your order is on the way and giving you a unique parcel number and link which you can use to keep track of your parcels progress.

Payments

Payments are taken at the time of order, we do not at any time have access to your bank or card details. All payments are processed through Sagepay (Protx) secure payments system to ensure the highest standards of security for our customers. At no time do we have access to your credit card details.

Please note: your card statement will show Best Imports Ltd and NOT JB-UK as the transaction debitor.

3D Secure Details

VAT (tax)

VAT is inclusive in the prices shown. UK VAT rate is currently 17.5%

Making a Purchase

Making a purchase could not be easier. Just browse our categories and products, and click on any items that you wish to buy. You can either view more information on a product by clicking 'More Info' or you can add it straight to your basket by clicking 'Quick Buy', selecting the amount and the clicking 'Add to Basket'. After you have finished your selection, you will be taken to the basket page. Click on 'Proceed' and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments: If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We can only accept orders for delivery to UK addresses.

We accept most major credit & debit cards. We do not accept American Express.

30 day Refund Policy

If for any reason you are unhappy with a purchase made from us, you can return it to us in its original condition within 30 days of the date you received it. Use the Returns form & label following the simple instructions stated. This form is sent out with each order. If you lose this form please contact us on 0800 018 4416 for advice. We will refund direct to card upon receipt of goods*.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

*We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Your statutory rights are not affected.

Order Cancellations

You may cancel your order up until the point we ship by Telephoning us on 0800 018 4416. After that you will be required to return the order at your own cost whereupon we'll issue a refund direct to card upon receipt of goods*.

*Where you are withdrawing from your purchase after delivery has been made and there has been no error on our part, nor are the goods faulty or damaged, we will refund only the cost of the item/s. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Your statutory rights are not affected.